Privacy Policy

We collect personal information from you in order to make your experience as easy and enjoyable as possible. We need it to fulfil your ticket and merchandise requests, process your payments, inform you of any delays or problems with your order, to notify you if an event is cancelled or the event information advertised has changed, and, if you have given us your agreement, to send you information about future events and activities that may be of interest.

The information we collect is:

Your name
Email address (to email you order confirmations, delivery delays, offers etc)
Postal address
Telephone number(s) (we will only call if we have a problem fulfilling your order)
Payment Card details (we only ask for these when you place an order). All payment card details are submitted directly to Secure Trading, our payment provider. The Sixteen does not at any point see your card details.

We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.

Data Protection

The Sixteen is a registered data user under the Data Protection Act 1998. We will never sell or pass on your details to a third party for marketing purposes without your permission. We may, however, pass on your details to other arts organisations that we think may interest you, if you have agreed that we can do so.

To request a copy of the information we have about you, and to correct any inaccuracies, please write to:

The Sixteen Ltd
Quadrant House
10 Fleet Street


The EU Directive on Privacy and Electronic Communications demands that member states do more to combat spam. The UK law tries to create a system that lets legitimate businesses send direct e-mail to users but attempts to stop the scammers and spammers.

We only send emails to addresses that have been supplied directly to us by customers and we always disable or remove addresses in our database when requested to do so by those customers.

We do not spam.